Mac os x 10.8 your computer restarted because of a problem

If the cause of the kernel panic is known, Mavericks offers to help you disable its related software:. Read the following information to learn more about diagnosing and troubleshooting a recurring kernel panic. Diagnosing a recurring kernel panic can be difficult. To try to figure out if the issue is related to software or hardware, use the computer with a fresh installation of OS X on an external drive. Disconnect the external drive used in the above test to determine if the kernel panic is due to a hardware issue.

Disconnect the external drive used in the above test to determine the kernel panic is due to a software based issue. You can check kernel panic logs for more information. The kernel panic text is added to the log after you restart the computer, assuming that you did not reset PRAM the kernel panic text is stored in PRAM until you restart.

Information that may aid developers in the investigation of a software issue may be in the log. The information may also provide clues as to what may have caused the kernel panic. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products.

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If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a problem In rare cases, your Mac might spontaneously restart, become unresponsive, turn off, display a message that your computer restarted because of a problem, or display a message that you shut down your computer because of a problem.

About unexpected restarts In rare cases, your Mac might encounter an unrecoverable issue affecting all open apps. Preventing unexpected restarts In most cases, kernel panics are not caused by an issue with the Mac itself. After your computer restarts Once your Mac restarts successfully, an alert message appears, "You shut down your computer because of a problem. Reporting the issue to Apple Once you log in, OS X lets you know that, "Your computer was restarted because of a problem.

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Software known to cause kernel panics OS X Mavericks helps you correct kernel panics related to software you may have installed. If the cause of the kernel panic is known, Mavericks offers to help you disable its related software: If "More Info…" appears, click it to see more details about the issue, including possible workarounds or resolutions.

Selecting the option to "Ignore" does not alter the software that may be related to the issue. When you select this option, an additional sheet appears: Click "Restart" to disable the software that may be responsible for the issue. When prompted, enter an administrator name and password. Click "Move to Trash".

MacBook Pro (Mac OS X) 'restart' doesn't work so can't get software updates

After restarting, the related software is in your Trash. Click the Trash icon in the Dock to see which software was removed. Empty the Trash if you want to permanently remove the third party software. Clicking the apple in the top left corner of your desktop and selecting About This Mac will allow you to see what OS X version you are currently running.

Tabbing over to Storage will let you know how much disk space you have available. You can, of course, do so manually by deleting unused files and uninstalling old software to free up disk space. Depending on how tidy you are, this might take quite a bit of time. To make things easy, use a specialized app like CleanMyMac , which will quickly free up space by detecting unused apps and large files, and offering to completely delete them, with all their hidden corresponding files, in one quick click. The final preparation step is to make sure you back up all your important files to cloud storage or an external drive.


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A proper backup app like Get Backup Pro can save you a lot of headache here. Once you have space on your computer, figure out what version of OS X you would like to install. Tab to the Purchase page of the menu and scroll down to find the line for previous operating systems. Clicking the install button of the macOS you want will begin downloading the file.

If your goal is to download a version of macOS that you have not already used, or, that was not available as an update from the App Store after you bought your Mac, you may need to purchase it. OS X Snow Leopard ships as a boxed version and requires a disk drive to install. It could be helpful to know where you sit on the timeline of macOS X updates. Below is a chronological list of all the updates beginning with the most recent update, High Sierra, released in Downloads for previous versions of OS X are linked below and include:.

Downloading a. Alternatively, you could hit up your nearest Apple Store. They will likely have image files of all the different versions of the software and help you install it right there as well. If you download the file from the App Store, the installer will start immediately. Follow the prompts and be prepared to restart your computer. A downgrade is different than an upgrade. When you try to downgrade macOS, the installer may not launch right away depending on which versions of macOS you are moving between. Creating a bootable USB or a bootable drive is not complicated. Once your drive is prepared with your bootable version of OS X, erase the unwanted version.

OSX 10.8 - Your computer was restarted because of a problem

Tab to the Erase page and name the file you want erased e. Hit Erase and quit out of Disk Utility. This will return you to the OS X Utilities selector. If you used Disk Drill for creating your bootable drive, a window will prompt your actions for using the install disk you made. Find and select your install disk with your bootable version of your preferred macOS, and click continue through to the license agreement. It will display a dialog box informing you about the problem caused by whichever application it was and ask you whether you want to move this app to Trash.

These are just the basic steps that the operating system offers to fix kernel panic , and in most cases this will be sufficient.

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Recurring kernel panic, however, is a different animal entirely, and dealing with it requires some advanced knowledge, so it may be best to ask for help from an Apple Authorized Service Provider or a Genius at an Apple Store. Before doing that, however, check out our guide on how to isolate the problem to a hardware or software issue , and the steps to take to fix the problem.

Your email address will not be published. What Is Kernel Panic? How to Fix Kernel Panic As mentioned above, kernel panic is caused by problems with either software or hardware, so the first step is to identify which it is that is responsible.